Refund policy

Last updated: September 1, 2026

Fourpaw offers a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, the item must be unused, in the same condition in which it was received, with any original tags and packaging, and accompanied by proof of purchase.

To request a return, contact us at guixizaac123@gmail.com before sending the item. Approved returns must be sent to: Rua Luiz Belli, Itapevi, SP 06665-080, Brazil. Items sent without prior authorisation may not be accepted.

Damaged, defective or incorrect items
Please inspect your order when it arrives. If the item is damaged, defective or incorrect, contact us promptly so we can assess the issue and put it right. Where the return is due to our error or a defective product, we will provide appropriate return instructions.

Return shipping
Unless the product is faulty, damaged or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.

Exchanges
The quickest way to exchange an item is to request a return. Once the return is approved, place a separate order for the replacement item.

Cancellations
If your order has not yet been fulfilled, contact us as soon as possible at guixizaac123@gmail.com. We will try to cancel it before dispatch, but cancellation cannot be guaranteed once fulfilment has started.

Refunds
We will notify you after we receive and inspect your return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since approval, contact us at guixizaac123@gmail.com.

This policy does not limit any statutory consumer rights that apply to your purchase. Store: https://storefourpaw.shop.